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Privacy Policy

This Privacy Policy explains how Farms of Prime Holistic, LLC (“we”, “us”, or “our”) collects, processes, uses, and shares your personal information when you use our website (the “Site”) and our products and services, including our online store (collectively, the “Services”).

By using our Services, you agree to comply with this Privacy Policy.

SECTION 1 – INFORMATION WE COLLECT

We may collect the following categories of personal information from you when you use our Services:

  • Personal Identifiers: Name, phone number, addresses, email address, password, age, veteran status, occupation, and payment information.
  • Billing and Commercial Information: Billing and shipping address, email address, order history, transaction information, and payment information.
  • Device and Usage Information: Device information (OS, IP address, access times, browser type, language, and referring websites), collected through cookies, web beacons, and other tracking technologies. We also collect information about your interactions with our Site, including metadata and user actions. Additional information may be collected through chat features, including device and usage information, and communication timestamps.
  • Communications: Information provided when you contact us via phone, email, the “Contact Us” form, chat features, or blog posts, including chat transcripts and message history.

SECTION 2 – USE OF YOUR INFORMATION

We use the collected information to:

  • Provide and Improve Services: Manage your account, fulfill orders, process payments, provide receipts, send notifications, save transaction history, ensure proper functioning of our Services, conduct data analysis, testing, and research, and enhance your experience. We may combine your information with data from third parties to better understand your needs.
  • Communicate with You: Respond to your requests, issues, comments, or questions, and provide customer service through phone, email, chat, or other means.
  • Advertising and Marketing: Inform you about promotions, events, and news related to our products and services, and optimize marketing efforts based on your usage of our Services and information from partners.
  • Ensure Security and Prevent Fraud: Protect against, detect, investigate, and deter malicious, deceptive, fraudulent, unauthorized, or illegal activities.
  • Comply with Legal Obligations: Fulfill legal or regulatory requirements, establish or exercise our rights, and participate in legal proceedings.

SECTION 3 – DISCLOSURE OF YOUR INFORMATION

We may share your personal information with third parties under the following circumstances:

  • Service Providers: Third-party service providers who perform services on our behalf, such as payment processing, website analytics, and marketing. These providers must offer privacy protection equivalent to our Privacy Policy.
  • Advertising and Analytics Partners: Third-party advertising and analytics partners, including Google Analytics, using cookies and tracking technologies to analyze usage and provide targeted advertising.
  • Legal Reasons: To comply with legal requirements, respond to lawful requests, protect our rights and property, enforce our agreements, prevent fraud, and ensure personal safety.
  • Change of Control: In the event of a business deal, such as a sale, merger, financing, acquisition, or bankruptcy, personal information may be transferred as a business asset. The acquiring company will assume the rights and obligations regarding your personal information as described in this Privacy Policy.

SECTION 4 – PAYMENT PROCESSING

Credit card information provided during payment is processed through a PCI-DSS compliant payment gateway using SSL encryption. This information is stored for recurring orders and faster checkout. You can remove your credit card information from your account at any time.

All direct payment gateways comply with PCI-DSS standards, ensuring secure handling of credit card information by our store and payment processors.

SECTION 5 – STATE PRIVACY RIGHTS

Residents of certain U.S. states have specific rights regarding their personal information, subject to exceptions:

  • Right to Know: Request details about the categories of personal information collected, sources of that information, third parties with whom it has been shared, and specific pieces of personal information collected.
  • Right to Delete: Request the deletion of personal information we hold about you.
  • Right to Correct: Request corrections to any incomplete or inaccurate personal information we maintain.
  • Right to Opt Out: Opt out of the “sale” or “sharing” of personal information for targeted advertising by rejecting all cookies except functional ones. Preferences may need to be re-selected if you visit from a different device or browser. Residents of certain jurisdictions can also set the Global Privacy Control to opt out. To exercise these rights, contact us using the information in Section 13. We will verify your authorization and may require written permission and identity verification for authorized agents. Residents of certain states can appeal our decision if we deny your request within 45 days by replying directly to our denial or emailing support@farm. If the appeal is denied, we will provide a method to submit a complaint. We will not discriminate against you for exercising these rights, though some Services may not be available without the necessary information.

SECTION 6 – THIRD-PARTY LINKS

Our Site may contain links to third-party websites and products that we do not own or control. When you click on these links, you may be directed away from our Site. Our Privacy Policy does not cover third-party websites or services. Please review their privacy policies to understand their practices. We are not responsible for the privacy practices of other websites and are not liable for their misuse of your personal information.

SECTION 7 – SECURITY

We take reasonable precautions and follow industry practices to protect your personal information from unauthorized access, use, disclosure, loss, alteration, or destruction. This includes using appropriate physical, technical, organizational, and administrative security measures based on the type of personal information and nature of the processing. For example, credit card information is transmitted using secure socket layer technology (SSL) with AES-256 encryption. The security of your personal information also depends on you. Your account information is protected by your password, which you should keep confidential. We will never ask you for your password. No system is completely secure, and while we take steps to protect your personal information, we cannot guarantee its security.

SECTION 8 – RETENTION OF PERSONAL INFORMATION

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy and as permitted or required by law. The retention period depends on the purposes for which we collected and use the information, the length of our relationship with you, legal obligations, ongoing disputes, and best practices.

SECTION 9 – CHILDREN

Our Site is not intended for use by children under 18, and we do not knowingly collect personal information from them. By using this Site, you represent that you are at least the age of majority in your state or province of residence. If you believe we have collected personal information from a child under 18, please contact us at support@ourorganic.farm

SECTION 10 – INTERNATIONAL USERS

The Services are intended only for users located in the United States.

SECTION 11 – DO NOT TRACK

We do not share personal information with third parties for direct marketing purposes and do not respond to Do Not Track (DNT) signals.

SECTION 12 – CHANGES AND UPDATES

We reserve the right to modify this Privacy Policy at any time. Changes that do not materially affect your rights will take effect immediately upon posting on the Site. We will provide notice if changes significantly and materially affect your rights.

SECTION 13 – CONTACT INFORMATION

If you have any questions or comments about this Privacy Policy, or if you would like to exercise your rights, register a complaint, or simply want more information, please contact us by email at: support@ourorganic.farm

Terms of Service

Overview

Farms of Prime Holistics operates this website. By using our site or purchasing from us, you agree to our terms and conditions. These terms apply to all users, including browsers, vendors, customers, merchants, and content contributors.

Terms of Service

  • Acceptance: By accessing or using our site, you agree to be bound by these terms. If you disagree, you may not use our site or services.
  • Updates: We may update these terms at any time. Continued use of the site implies acceptance of these changes.
  • Platform: Our store has e-commerce for our products and services.

Online Store Terms

  • Age Requirement: You must be of legal age in your state or province to use our site. If you are a minor, you need consent from a guardian.
  • Legal Use: You must not use our products for illegal purposes or violate any laws.
  • Security: Do not transmit harmful code. Breaching these terms will result in termination of services.

General Conditions

  • Service Refusal: We reserve the right to refuse service to anyone at any time.
  • Content Transfer: Your content may be transferred unencrypted across networks, but credit card information is always encrypted.
  • Restrictions: You may not reproduce, duplicate, or exploit any part of our service without our written permission.

Accuracy and Timeliness of Information

  • Disclaimer: We are not responsible for inaccurate, incomplete, or outdated information on our site. The material is for general information only and should not be solely relied upon.
  • Historical Information: This site may contain historical information, which is provided for reference only. We may update site content but are not obligated to do so. It is your responsibility to monitor changes.

Modifications to the Service and Prices

  • Price Changes: Product prices may change without notice.
  • Service Changes: We can modify or discontinue the service or its content at any time without notice.
  • Liability: We are not liable for any modifications, price changes, suspensions, or discontinuations of the service.

Products or Services

  • Availability: Some products or services may only be available online and in limited quantities.
  • Display Accuracy: We strive to display product colors and images accurately but cannot guarantee your monitor’s display will be accurate.
  • Sales Limitations: We may limit sales to any person, region, or jurisdiction and may limit quantities of any product or service. Descriptions and pricing are subject to change without notice. We may discontinue any product at any time.
  • Quality: We do not guarantee that products, services, or information will meet your expectations or that errors will be corrected.

Accuracy of Billing and Account Information

  • Order Refusal: We may refuse any order and limit or cancel quantities per person, household, or order. We may notify you of changes or cancellations via email or billing address/phone number.
  • Account Information: You agree to provide accurate and current purchase and account information and update it as needed.

Optional Tools

  • Third-Party Tools: We may provide access to third-party tools “as is” and “as available” without warranties or endorsements. We are not liable for their use.
  • New Features: Any new features or services will also be subject to these terms.

Third-Party Links

  • Third-Party Content: Our service may include third-party materials. We are not responsible for their content or accuracy and are not liable for any related harm or damages.

User Comments, Feedback, and Other Submissions

  • Usage Rights: By submitting comments (e.g., contest entries, ideas, suggestions), you grant us the right to edit, copy, publish, distribute, and use them in any medium without restriction. We are not obligated to keep comments confidential, pay for them, or respond to them.
  • Content Monitoring: We may monitor, edit, or remove content deemed unlawful, offensive, or violating intellectual property rights or these terms.
  • User Responsibility: Your comments must not violate third-party rights or contain unlawful, abusive, or obscene material. You must not mislead us or others about the origin of your comments. You are responsible for the accuracy of your comments, and we are not liable for them.

Personal Information

  • Privacy Policy: Your submission of personal information is governed by our Privacy Policy.

Errors, Inaccuracies, and Omissions

  • Corrections: We may correct errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We can update or cancel orders if information is inaccurate, without prior notice.
  • No Obligation: We are not obligated to update or clarify information, including pricing, except as required by law.

Prohibited Uses

  • Restrictions: You are prohibited from using the site or its content for unlawful purposes, to solicit unlawful acts, violate laws, infringe on intellectual property rights, harass or discriminate, submit false information, upload viruses, collect personal information, spam, or interfere with security features. We may terminate your use of the service for violations.

Disclaimer of Warranties; Limitation of Liability

  • No Guarantees: We do not guarantee uninterrupted, timely, secure, or error-free service. Results from using the service may not be accurate or reliable.
  • Service Removal: We may remove or cancel the service at any time without notice.
  • Use at Your Risk: The service and products are provided “as is” and “as available” without warranties. We are not liable for any damages arising from your use of the service or products, including errors or omissions in content.

Indemnification

  • User Responsibility: You agree to indemnify and hold harmless Farms of Prime Holistics and its affiliates, partners, officers, agents, contractors, and employees from any claims or demands arising from your breach of these terms or violation of any law or third-party rights.

Severability

  • Enforceability: If any part of these terms is found to be unlawful, void, or unenforceable, it will still be enforceable to the fullest extent allowed by law. The unenforceable part will be considered separate from the rest, which will remain valid.

Termination

  • Survival of Obligations: Obligations and liabilities incurred before termination will survive.
  • Termination by User: You can terminate these terms at any time by notifying us or stopping the use of our site.
  • Termination by Us: We may terminate the agreement without notice if you fail to comply with any term. You will remain liable for all amounts due up to the termination date, and we may deny you access to our services.

Entire Agreement

  • No Waiver: Our failure to enforce any right or provision does not constitute a waiver.
  • Complete Agreement: These terms, along with any policies or rules posted by us, constitute the entire agreement between you and us, superseding any prior agreements.
  • Interpretation: Any ambiguities in these terms will not be construed against the drafting party.

Governing Law

  • Jurisdiction: These terms and any separate agreements for services will be governed by U.S. law.

Changes to Terms of Service

  • Updates: We may update, change, or replace any part of these terms by posting updates on our website. It is your responsibility to check for changes. Continued use of our site or services after changes are posted constitutes acceptance.

Contact Information

  • Inquiries: Questions about the terms should be sent to support@ourorganic.farm.

Mobile Messaging Program Terms & Conditions

Overview: Farms of Prime Holistics operates a mobile messaging program (“Program”) governed by these terms. By participating, you agree to these terms, our Privacy Policy, and Terms of Service.

Program Details:

  • Messages: We send promotional and transactional messages. Promotional messages include offers and reminders, while transactional messages include order updates and appointment reminders.
  • Technology: Messages may be sent using automated technology.
  • Frequency & Costs: Message frequency varies. We do not charge for messages, but standard data and message rates from your mobile provider may apply.

Opt-In: By providing your mobile number, you opt-in to receive recurring messages. Ensure the number provided is valid and owned by you. Participation is voluntary and not tied to any purchase.

Opt-Out & Support: To stop receiving messages, reply with STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE. For support, reply HELP. Note that changes in our contact number will be communicated, and requests to old numbers may not be honored.

Disclaimer: The Program is provided “as-is” and may not be available at all times or in all areas. We are not liable for any delivery issues.

Modifications: We may modify or cancel the Program or its terms at any time. Changes will be posted on our website, and continued participation implies acceptance.

Prohibited Content & Indemnification: Do not send messages containing protected health information or other prohibited content. You agree to indemnify us for any claims arising from your failure to update your contact information.

Two people in business attire are signing a document on a wooden table. The setting appears professional, with a blurred background of warm lights.

Disclaimer

FDA Evaluation:: The statements on the website have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.

Product Information: All products are food or dietary supplements, and the content is for informational purposes only, not a substitute for professional medical advice.

Supplement Use: Supplements are meant to complement the diet and should be taken as directed. Consult a healthcare professional before starting any new diet, exercise, or supplementation program.

Legal Advice: The website does not provide legal advice. Consumers should consult local legal and healthcare professionals before making purchases and are responsible for any additional taxes or duties.

A wooden stamp labeled "DISCLAIMER" in red ink is tilted beside a red-stamped impression of the same word on a white background.

Microgreens Powder

Quality and Freshness:
What are your quality control measures to ensure consistently fresh and high-quality microgreens?
How do you handle harvesting, packaging, and transportation to maintain freshness?
With an unwavering commitment to quality, we meticulously select the freshest microgreens, ensuring they reach your customers in peak condition. Our rigorous quality control measures guarantee consistent excellence. These microgreens are cultivated in a constantly sanitized indoor space, utilizing ServSafe practices. Our facility, inspected and certified by the PAQ Department of Agriculture, adheres to the highest standards and best practices in cultivation.

A person holds a clear tray of vibrant microgreens on a kitchen counter. The lush greens and magenta stems convey freshness and vitality, with a calm, nurturing tone.

Variety and Availability:
What types of microgreens do you offer? Are there seasonal variations?
Can you provide a diverse range of microgreens to meet our customers’ preferences?
Our microgreens collection, a kaleidoscope of flavors and colors, offers an extensive variety from delicate pea shoots to zesty greens, available year-round. We’ve got seasonal delights covered too! With most microgreens reaching maturity in just 10-16 days on average, our US-based supplies ensure consistent availability of all varieties in top quality.

Growing Practices:
What cultivation methods do you use (e.g., hydroponics, soil-based)?
Are your microgreens grown organically or conventionally? Any certifications?
Our microgreens thrive under expert care, cultivated sustainably using cutting-edge hydroponic systems and organic mediums. This 100% hydroponic growth, coupled with our organic practices, ensures nutrient-rich greens that are not only bursting with flavor but also environmentally responsible.

Lead Time and Supply Chain:
How quickly can you fulfill orders? Is there a lead time for large quantities?
Do you have a reliable supply chain to prevent shortages?
Swift fulfillment is our forte. Whether it’s a small order or a bulk purchase, our agility and robust supply chain ensure uninterrupted availability. With microgreens maturing quickly and having aggressive harvest dates, orders can be filled in a favorable time. This efficiency, coupled with the overwhelming nutritional value of our microgreens, makes our supply and cost extremely attractive. So, you can focus on delighting your customers with our nutrient-packed microgreens.

Pricing and Terms:
What is the cost per unit or weight for each type of microgreen?
Are there volume discounts or long-term contract options?
Our pricing is competitive without compromising quality. Volume discounts? Absolutely! Let’s forge a partnership that benefits both our companies.

Packaging and Shelf Life:
How are the microgreens packaged? Is it sustainable and food-safe?
What is the shelf life once delivered to our customers?
Our Pennsylvania-harvested microgreens are packaged eco-friendly, ensuring freshness and aligning with sustainability goals. Microgreens powder, stored in a cool, dry place, retains its nutritional value for months or even years, making it a convenient, waste-reducing, and sustainable health choice.